CompTIA free Essentials Questions and Answers Set 1.
A technician is adding a company video from a video cassette to the company's website. Which of the following devices should be used to complete this task?
Video capture card
Video card
Windows Easy Transfer cable
Super I/O card
Corrupt Windows XP system files are keeping a PC from booting. Which of the following is the BEST option to resolve this issue?
Automated System Recovery
Emergency Repair Disk
Recovery Console
NT Repair Disk
Which of the following boot devices would a technician use for RIS?
Tape drive
Zip drive
Network
HDD
Which of the following ports would Windows Firewall need to make an exception for in order to allow FTP access?
21
80
443
3389
80mm and 120mm are common sizes for which of the following PC components?
Processors
Case fans
Heat sinks
Video cards
Which of the following is the MOST common way to cool a CPU?
Water cooling
Heat sink
Case fan
Air conditioning
Which of the following connections must be paired FIRST with the device before use?
Bluetooth
Infrared
Wi-Fi
Ethernet
A user reports that they walked away from their laptop for 30 minutes and when they came back the screen was very dim. The user tried moving the mouse and increasing the brightness setting, but neither worked. Which of the following should the technician do FIRST?
Plug in an external monitor to test the video card.
Run a check disk scan to verify there is no corruption.
Check if the laptop is now on battery power.
Have the LCD screen replaced with a known good screen.
Ireland Design Innovation Which of the following connectors is commonly used on a coaxial cable?
RJ-45
HDMI
BNC
RJ-11
Which of the following BEST describes a situation that would require STP cable?
Installation in an area with low EMI
Installation in an area with high EMI
Installation in an air handling space
Installation in an area with high humidity
Which of the following will allow the use of BitLocker if the computer does not have a TPM chip?
External hard drive
SCSI hard drive
USB key
CD-ROM drive
A user notices that the battery light on the laptop is flashing when the laptop is on a docking station. Which of the following should the technician perform FIRST?
Reseat in the docking station
Reinstall the operating system
Remove and reseat the battery
Replace the laptop battery
Which of the following is considered social engineering?
Taking advantage of faults in the design of software to gain access
Claiming to be someone else and asking for a reset of a login password
Designing a computer virus which collects credit card information from files
Asking a customer for information about a problem with their computer
Which of the following is considered social engineering?
Forging a login account on a server in order to gain access to a system
Posting confidential information on a public website
Entering a facility by posing as a telecommunications contractor
Sending a computer virus by email
Which of the following is the purpose of thermal compound?
To facilitate the transfer of heat from the CPU to the heat sink
To facilitate the adhesion of the CPU to the heat sink
To facilitate the reduction of heat to the heat sink
To assist in insulating the CPU from electrical damage
A technician takes notes while a customer explains the potential issue. Which of the following parts of the troubleshooting process does this represent?
Establish a theory
Document findings
Identify the problem
Verify full system functionality
A customer reports that their computer is displaying `operating system not found' while booting. The technician confirms that the computer booted fine the previous day and that no devices were added. The technician also confirms that no software changes were made to the system from the previous day. Which of the following is the problem?
The network cable is unplugged.
A diskette was placed in the disk drive.
The keyboard is unplugged.
The system has been infected with spyware.
The portion of a disk or drive that contains the MBR is known as the:
boot sector.
primary partition.
extended partition.
boot partition.
A customer's system is infected with a virus. The technician removes the virus and updates the antivirus definitions. Which of the following steps of the troubleshooting process has the technician performed?
Document findings, actions, and outcomes.
Establish a plan of action to resolve the problem.
Verify full system functionality and implement preventative measures.
Test the theory to determine the cause of the problem.
Which of the following describes a Quad Core processor?
A CPU with four direct channels to the FSB.
Four CPU cores operating off one CPU package.
A PC with four unique processors.
A CPU with four cache memory locations.
Which of the following is the form factor of a VGA connector?
15-pin D shell
BNC connector
25-pin D shell
Yellow RCA connector
Which of the following is the purpose of a monitor's degauss feature?
Automatically adjusts the display settings for optimal performance
Increases the monitor brightness to reduce glare
Removes stray magnetic fields
Resets the monitor to factory default settings
A user reports their laptop has just been powered on and there is no display, but the power indicator is still on. The technician suspects that the laptop display is bad. Which of the following troubleshooting steps should be performed to confirm the display is bad?
Press and hold the Fn-toggle key several times.
Change the brightness of the display to see if anything appears on the laptop.
Plug an external monitor into the video output port, and then Fn-toggle key several times.
Press the power button until the unit shuts down, then press and hold the Fn-toggle key as power is reapplied.
A new video card requires a 600 watt power supply. The power supply should have how many pins on the main cable?
12
20
24
26
A 400GB IDE hard disk drive with a Molex connector uses how many volts? Cheap Price
3.3
5
12
14
In which of the following is a 2032 CMOS battery MOST often found?
Desktops
Portable printers
Bluetooth Mice
Notebooks
Which of the following printer types has the LOWEST cost per page?
Inkjet
Thermal
Laser
Impact
A customer reports that their laptop is unable to print a document from a word processing application. A technician confirms that the printer settings are correct. Which of the following is the NEXT step?
Print a test page from Printer Properties
Restart the print spooler service
Re-load the printer drivers
Direct the user to another printer
A client's spreadsheet is not printing all the columns. Which of the following can be done to fix this?
Use the Print Landscape option under the File menu
Push the landscape button on the printer
Change the document orientation in printing preferences
Adjust the document's formatting in the device's Control Panel
Which of the following should be used when cleaning up printer toner?
Wet cloth and a paper cloth
Dry cloth and a paper bag
Dry cloth and compressed air
Wet cloth and a plastic bag
Which of the following should be used when cleaning toner inside a laser printer?
Lint free gloves
Static wrist bands
Rubber gloves
Protective eyewear
Which of the following is the MOST secure method to use when setting up a wireless network?
WPA
WEP
Hidden SSID
WPA2
Which of the following describes the purpose of encryption?
Prevents unauthorized users from deleting data stored on computers.
Prevents unauthorized users from viewing or reading data.
Prevents unauthorized users from posing as the original source sending data.
Prevents unauthorized users from posing as the intended recipient of data.
Which of the following are encryption technologies? (Select TWO).
ATA
DES
AES
DOS
FAT
Which of the following should be performed during a hard drive replacement to BEST maintain data privacy?
Format the new hard drive twice prior to installation.
Completely erase the old drive prior to disposal.
Install antivirus software on the computer before removing the old hard drive.
Only use FAT32 file systems when formatting the new drives.
Which of the following is the BEST example of social engineering?
Posting confidential company information on a public social networking website.
Searching through trash cans and dumpsters to find users' passwords and confidential information.
Calling random phone numbers and asking customers to purchase a product.
Posing as a member of an IT department and asking a user for their login account information.
The process of a virus or worm copying itself, then propagating to multiple systems is known as:
repudiation
replication
duplication
redundancy
Which of the following is the BEST way to ensure that a hard drive is secure for disposal?
FDISK the drive multiple times.
Magnetically erase the drive.
Format the drive.
Convert the drive to NTFS.
Which of the following characteristics and port numbers are associated with POP3?
Sends outbound email, Port 25
Receives inbound email, Port 25
Receives inbound email, Port 110
Sends outbound email, Port 110
Which of the following is characterized by the creation of a secure tunnel into a known server location?
HTTPS
FTP
SSL
VPN
Which of the following is characterized by the creation of a secure tunnel into a known server location?
HTTPS
FTP
SSL
VPN
Which of the following is an advantage of HDMI over DVI?
Transmits high definition content
More resistant to EMI
Allows for greater cable length
Transmits audio and video
Which of the following options is the BEST way to fix a CRT monitor that has suffered from magnetic interference?
Replace the power cord.
Turn it off, wait several minutes, and restart.
Plug it into a different outlet.
Perform a degauss.
What is the most common capacity for a 3½-inch floppy disk?
1.2 MB
1.44 MB
360 KB
720 KB
Which of the following are features of Windows 7 that are not in Windows Vista?
Application Dock
UAC
Aero
SideBar
Which of the following features is in Windows Vista but not Windows XP?
User account control
64-bit processor support
File and folder encryption
Dual monitor support
Which of the following is an advantage of NTFS over FAT32?
Dual OS functionality
File encryption support
Drive size exceeding 128GB
Support for Windows XP
Which of the following occurs during POST?
OS loads
Safe Mode starts
RAM check
MBR check
Assuming the Windows XP installation disc is in the CD drive, Recovery Console can be run in which of the following ways?
Windows Restore application
%cd%:\i386\spuninst.exe
Booted from installation disc
Windows Support website
Which of the following cable types supports a transmission speed no greater than 100 Mbps per the IEEE specification?
CAT3
CAT4
CAT5
CAT6
Which of the following is the MOST appropriate question to ask a customer first when attempting to troubleshoot an input device over the phone?
"Are you sure that the device is plugged in?"
"Have you verified all PS/2 plugs are secure?"
"Can you describe the steps you have taken?"
"Have you tried turning it off and on again?"
A user cannot print a document to a locally connected laser jet printer connected to a Windows 7 desktop. The technician opens the print queue and locates the print job. The technician is unable to delete the print job. Which of the following should the technician do?
Restart the print spooler.
Restart the printer.
Reinstall the printer drivers.
Reseat the printer cables.
Which of the following adapter types would provide the BEST performance for high end graphics?
PCI
AGP
EISA
IEEE 1394
Which of the following commands can be used to verify the gateway IP address on a local computer?
net use
telnet
ping
ipconfig
Which of the following commands can be used to establish a connection to a remote computer? Best Price
telnet
ipconfig
ping
tracert
Which of the following protocols uses port 143 by default?
POP
HTTPS
TELNET
IMAP
Which of the following protocols uses port 443 by default?
HTTPS
IMAP
TELNET
POP
Which of the following devices can be used to setup a WAN?
Hub
Repeater
Router
Switch
Which of the following IP addresses is in a class A range?
15.26.2.1
156.10.2.5
192.168.0.1
202.45.16.8
Which of the following IP addresses is in a class B range?
10.0.3.50
123.25.10.1
172.16.1.54
192.168.0.7
Which of the following uses pair authentication to provide a wireless connection between two devices? Business
802.11n
Bluetooth
Infrared
Cellular
The Hosts file is used to
Serve files to other computers over an FTP connection
Run client side scripting in a web browser
Resolve hostnames to IP Addresses
Track the location of files on different FTP servers
Which of the following is an example of EMI? Website Design Jobs Ireland
Degraded LAN performance due to too many Bluetooth devices being used in close proximity.
Degraded LAN performance due to CAT5 cable being wound too tightly.
Degraded LAN performance due to a cellular phone being used in close proximity.
Degraded LAN performance due to CAT5 and AC power cables in close proximity.
After the BIOS message disappears, which of the following would a technician press to boot a PC into Safe Mode?
Press F1
Press F2
Press F5
Press F8
A user is trying to use their laptop with a video projector and cannot get the projector to display the computer screen. Which of the following should the technician try FIRST?
Check the power cable to the projector.
Put a new bulb in the projector.
Replace the video cable to the projector.
Toggle the function key for the display in the laptop keyboard.
Which of the following should a technician do to protect exposed hardware from ESD? Northern Ireland Website Design
Touch a piece of metal to discharge any static electricity.
Touch one of the computer expansion cards to discharge any static electricity.
Touch the motherboard to discharge any static electricity.
Touch the floor to discharge any static electricity.
Which of the following is the BEST way to provide power to a laser printer?
Directly to a UPS
Directly to a computer via USB cable
Directly to a power strip
Directly to a grounded wall outlet
A first level help desk support technician receives a call from a customer and works with the customer to resolve the call for several minutes unsuccessfully. Which of the following should the technician do NEXT?
Continue working with the customer until the problem is resolved.
Explain to the customer that they will receive a call back when someone more qualified is available.
Explain to the customer that the problem cannot be resolved and end the call.
Escalate the call to another technician.
A technician wants to prevent anyone from logging into a computer that is running in a common area unless they are authorized. The technician has locked the case. Which of the following should actions should the technician take NEXT to prevent access? Best Price
Create user accounts for only the authorized users.
Add a BIOS password.
Disconnect the keyboard and the mouse.
Add a privacy screen to the monitor.
A user's laptop has a PATA controller. The user wishes to add a SATA hard drive for storage. Which of the following would be the BEST method to solve this issue?
Use an external USB enclosure.
Change the BIOS settings to support SATA drives.
Exchange the drive for a PATA hard drive.
Replace the motherboard with one that supports SATA drives.
A technician needs to upgrade several Windows XP Professional 64-bit computers to Windows 7 Professional 64-bit. The technician wants to retain the user settings. Which of the following tasks should the technician perform?
Upgrade the 64-bit Windows XP Professional to 64-bit Windows VISTA Professional, and then upgrade the 64-bit Windows VISTA Professional to 64-bit Windows 7 Professional.
Do a clean install of 32-bit Windows VISTA Professional, and then an upgrade to 64-bit Windows 7
Do a clean installation of 64-bit Windows 7 Professional.
Upgrade from 64-bit Windows XP Professional to 64-bit Windows 7.
A technician has a customer with a Windows 7 Home Basic machine who wants to play movies through the Media Center program. Which of the following should the technician do to allow this to happen?
Upgrade the Media Player program to the Media Center program.
Enable the Media Center program.
Upgrade the system to Windows 7 Business.
Upgrade the system to Windows 7 Home Premium Edition.
The most effective use of clusters on a hard drive is in which of the following file systems? Prices
FAT12
FAT16
FAT32
NTFS
A Windows directory is also referred to as a:
folder
cluster
volume
partition
The smallest unit of data that a Windows operating system can access is called a __________
folder
file
volume
partition
A technician has determined that there is constant interference from other wireless devices over the wireless network. Which of the following should the technician do FIRST to resolve the problem?
Change the admin password on the wireless router.
Change the encryption type on the wireless router.
Change the channel being used by the wireless router.
Change the SSID on the wireless router.
A user wants to try a live version of another operating system that is on a DVD. In order to use this, the user must do which of the following?
Authorize the boot DVD in Windows.
Install a live version to the hard drive first.
Edit the boot.ini in Windows to allow the DVD to boot.
Ensure the DVD-ROM is placed first in the boot priority.
The user reports to the help desk that a UPS trips the internal circuit breaker each time the laser printer is powered on. The technician should do which of the following?
Advise the user that the laser printer needs to be replaced.
Move the printer's power cable to a surge only socket.
Put the UPS on a separate power circuit.
Order a UPS with a slightly lower wattage.
Which of the following printer types requires the use of special paper to print?
Thermal
Inkjet
Laser
Dot Matrix
A remote user is disconnected from the network for long periods of time and does not have a local printer. The laptop is configured to queue up the print jobs when the computer is connected to the network. Once plugged into the network, the user cannot print and the print jobs seem to be stuck in the queue. Which of the following needs to be done so the user can print? webdesign
Reboot the printer
Set the printer to work online
Reset the print queue
Reset the network service account
Which operating systems use the c:\WINNT\ directory? worldwide
Windows 7
Windows Vista Home
Windows Vista Ultimate
Windows 2000
Which of the following ports is the default port for HTTPS? Best Price
80
125
443
8080
Which of the following memory types has a clock speed of 400MHz?
PC1600
PC2700
PC3200
PC5200
Which of the following provides the LOWEST level of wireless security protection?
Use WPA
Disable SSID broadcast
Use RADIUS
Enable WEP on the access point
Which of the following utilities can be scheduled to run on boot to verify file system integrity?
DEFRAG
CHKDSK
MSCONFIG
TSKMGR
Which of the following commands will take a FAT32 file system and make it an NTFS file system?
COMPACT
CONVERT
CHKNTFS
COPY
During a laptop start up, a technician is able to see the Windows splash screen as the OS loads. Shortly after reboot, the technician experiences a black screen. The technician can plug in an external monitor and the display works correctly. Which of the following is a MOST likely cause of the display issue?
The video card on the laptop is faulty
There are unneeded peripherals that should be removed
The function key needs to be pressed to toggle monitors
The motherboard on the laptop is faulty
A user reports that their computer seems to be running slow and frequently reboots on its own. Which of the following is the FIRST thing the technician should check to address this issue? Websites designed for Irish Business
Check for newly installed software on the system
Check to determine if the graphics card is faulty
Reinstall antivirus software and run a scan
Check for newly added peripherals to the system
Which of the following items is listed in the control panel of a Windows 7 PC? A. B. C. D. Answer: B Web Designers Ireland
Disk Defragmenter
Device Manager
System Log files
Task Manager
A technician wants to setup a network printer on a print server to default to duplex printing for all users. Which of the following will allow default duplex printing?
Configure the settings from the user's printer properties.
Configure settings through the printer's web interface.
Configure the printer from the user's page setup menu.
Configure the settings through the computer's control panel.
A technician finds the inside of a desktop computer completely covered in almost 1 inch (2.54 centimeters) of dust. Which of the following would be the BEST solution to clean out the inside of the case?
Wet rag
Compressed air
Lint free cloth
Dry rag
A help desk technician receives a phone call from a user reporting a computer problem. During the phone call, the user starts a conversation with the technician asking detailed information about personnel in upper management. The technician then asks the user's name again, after which the user promptly hangs up. Which of the following attacks did the technician experience?
Phishing attack
Eavesdropping attack
Social engineering attack
Spyware attack
Utilizing a WSUS or testing new updates on a non-critical PC is an example of which of the following?
Virtualization
Patch management
A host-based firewall
Application baselining
Which of the following printers would be the BEST choice for printing on multi-part forms?
Impact printer
Thermal printer
Inkjet printer
Laser printer
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A technician is setting up a small office home office (SOHO) wireless router and needs to provide Internet access to five PCs on the network. Which of the following options should the technician enable on the router?
NAT
WPS
MAC filtering
Port forwarding
After a technician installs a video card, which of the following should the technician configure NEXT?
Resolution
Bit rate
Clock speed
Screen saver
Which of the following is the MAXIMUM transfer speed of USB 2.0? Ireland Design Innovation
100 Mbps
400 Mbps
420 Mbps
480 Mbps
A customer is looking to purchase a PC to be used to share music, movies, and pictures. Which of the following should a technician recommend?
Virtual workstation
A high performance desktop
Thin client
Media center PC
Which of the following cable types has the MAXIMUM transfer rate of 1 Gbps?