Pinguis Website Design in Kerry, CompTIA Free quiz, comptia certification

An IR printer stops working for half of an office while the other half is able to print. Which of the following should be checked FIRST?
1. Proper lighting
2. Paper levels
3. Physical obstructions
4. Printer share name
Which of the following should be checked FIRST when troubleshooting a computer that intermittently shuts down after heavy usage?
1. Proper paper levels in the printer
2. Inadequate available RAM
3. Optical drive device drivers
4. Central processing unit fan
The computer starts up and runs for less than a minute before shutting down or locking up. This is a symptom of:
1. Overheating
2. incompatible RAM.
3. a faulty hard drive.
4. Bad internal USB hub.
A computer's time settings reset every time it is unplugged. This is a symptom of a faulty:
1. memory module.
2. power supply.
3. motherboard
4. CMOS battery.
When the computer is turned on it emits a series of beeps and does not POST. This can be caused by a bad:
1. CMOS battery.
2. video card.
3. IDE cable.
4. floppy cable.
A technician recently installed a new USB printer for a customer that is running Windows 7. Windows automatically installed the drivers. When the user prints, the printout has a bunch of symbols. Which of the following should the technician do NEXT?
1. Install the vendor specific driver
2. Replace the printer
3. Check for Windows Updates
4. Run antivirus application
A technician is configuring a PC that will have confidential information stored on it. To ensure that only authorized users can access this PC, which of the following should the technician do? (Select TWO).
1. Disable the guest account
2. Install antivirus applications
3. Disable DHCP
4. Change the SSID
5. Change the default username
A company recently had a security breach and is now required to increase the security on their workstations. A technician has been tasked to harden all the workstations on the network. Which of the following should the technician do?
1. Enable Windows automatic updates
2. Enable screensaver required passwords
3. Enable MAC filtering
4. Enable wireless encryption
A technician recently installed a new video card in a PC. The PC already has integrated video on the motherboard. When the technician turns on the PC, there is no video. Which of the following is MOST likely the cause?
1. The motherboard BIOS version is out of date.
2. The incorrect video card drivers are installed.
3. The power connector for the video card is unplugged.
4. The video card is unsupported by the motherboard.
A user has just purchased a wireless router for their home. Which of the following should be done to BEST secure the router from unauthorized access? (Select TWO).
1. Change router default logins
2. Change the security settings on their computer
3. Set encryption on the router
4. Update router firmware
5. Change the encryption on the computer's wireless adapter
A laser printer is producing completely blank sheets. Which of the following processes should the technician check FIRST?
1. Fusing
2. Paper handling
3. Transfer
4. Development
A Windows user states that every time they hit certain letter keys on their notebook, a number appears instead of the letter. Which of the following items is MOST likely the cause of this problem?
1. The user enabled sticky keys.
2. The user changed the keyboard character set.
3. The user enabled accessibility options.
4. The user enabled num lock.
A user would like to purchase a computer with 8GB of memory installed and recognized by the operating system. Which of the following operating systems could be installed on the computer to meet their requirements? (Select TWO).
1. Windows 7 Home Premium 32-bit
2. Windows 7 Professional 64-bit
3. Windows XP Professional 32-bit
4. Windows Vista Business 64-bit
5. Windows Vista Enterprise 32-bit
Which of the following should be regularly scheduled to prevent data loss in the event of a system failure?
1. Check Disks
2. Backups
3. System Restore
4. Defragmentation
Which of the following should be regularly scheduled to MINIMIZE non-contiguous files?
1. Backups
2. System Restore
3. Defragmentation
4. Check Disk
A technician has just finished installing a new NIC in a desktop. Which of the following should the technician perform NEXT according to the troubleshooting theory?
1. Test the theory to determine cause
2. Verify full system functionality
3. Escalate issue to a manager
4. Document findings and repairs
After replacing a motherboard on a customer's laptop for a no POST issue, the technician realizes that there is no wireless connectivity on the laptop. Which of the following should the technician do FIRST?
1. Check to see if there is a wireless switch on the laptop and its current position.
2. Disassemble the laptop and check if WiFi antennas connected properly to wireless card.
3. Reinstall WiFi card drivers.
4. The new motherboard is defective and not recognizing wireless; it needs to be replaced.
After installing a new multifunctional printer, an administrator realizes the flatbed scanner does not scan any documents. Which of the following is the MOST likely reason of the issue?
1. The scanner lock switch on the device is locked.
2. The printer driver was installed incorrectly.
3. The multifunction printer's USB cable was plugged into the incorrect port.
4. The scanner's alignment and calibration was not performed.
After replacing a motherboard on a customer's laptop for a no sound issue, a technician realizes that there is intermittent wireless connectivity on the laptop. Which of the following should the technician perform FIRST?
1. Reinstall the driver of the WiFi card.
2. Check to see if there is a wireless switch on the laptop and its current position.
3. Replace the wireless card because it is not fully compatible with the new motherboard
4. Check if the WiFi antenna is connected properly to the wireless card.
Which of the following is a valid local loopback address test command?
1. PING 10.10.1.1
2. PING 127.0.0.1
3. PING 192.168.0.1
4. PING 255.255.255.0
Which of the following is the MOST likely reason for a low wireless signal?
1. The distance from the access point
2. Incompatible wireless hardware
3. The access point is bridged
4. Channel conflict in the access point
A technician would like to dispose of a hard drive that is no longer needed. According to company policy, all contents on the disk should be deleted before disposal. Which of the following OS command line tools should be used?
1. CHKDSK
2. DEL
3. SCANDSK
4. FORMAT
A user is stating that a laptop is taking a long time to boot up. A technician needs to know which programs are running during startup. Which of the following OS command line tools would assist the technician in identifying the running programs?
1. PING
2. DISKPART
3. MSCONFIG
4. IPCONFIG
A customer states that there are many applications running on the PC and the PC locks up occasionally. A technician has requested that the customer attempt to close several applications, but they are not responding. After requesting the customer to press CTRL+ALT+DEL, which of the following options should the customer select NEXT?
1. Processes
2. Performance
3. Lock Computer
4. Task Manager
A technician wants to test video functionality on a Windows XP machine. Which of the following utilities would the technician use to accomplish this?
1. MSCONFIG
2. Performance Monitor
3. DXDIAG
4. Services.msc
When securing a new wireless router, which of the following should be changed FIRST?
1. Default SSID
2. Radio power levels
3. Default password
4. DHCP settings
A client has a Windows Vista PC that has several unused programs that run on startup. Which of the following utilities can a technician use to disable these programs from running at startup?
1. Default programs
2. Performance information and tools
3. Performance Monitor
4. Device Manager
Every time the PC is rebooted, the time needs to be reset. Which of the following components MOST likely needs to be replaced?
1. CMOS battery
2. RAM module
3. SATA controller
4. Power supply
Which of the following switches should a technician use with the PING command to resolve an IP address to a hostname?
1. -a
2. -f
3. -n
4. -t
A customer states that their wireless stops working a few times a day. They said the problem started when a new neighbor moved in. Which of the following is the MOST likely cause of the issue?
1. Neighbors are using the same encryption.
2. Neighbors are using the same model router
3. Neighbors have SSID broadcast enabled.
4. Wireless channels are overlapping.
A technician recently installed a new video card in a Windows XP computer. In which of the following locations in the Control Panel would the technician go to change the resolution?
1. Power Options
2. Display
3. System
4. User Accounts
A technician recently setup a new wired network and wants to ensure only their computers can use it. Which of the following is the MOST secure way to accomplish this?
1. Make sure the computers are using strong passwords.
2. Enable an intrusion detection system.
3. Assign the computers static IP addresses.
4. Disable the extra ports on the router.
Which of the following BEST describes a method for installing an operating system across the network?
1. USB 3.0
2. IEEE 1394
3. PXE
4. NTFS
Which of the following would be the BEST format for optical media?
1. FAT32
2. EXT3
3. CDFS
4. NTFS
Which of the following relies on individual characteristics unique to each person?
1. Rootkits
2. Phishing
3. Antispyware
4. Biometrics
Which of the following BEST describes the practice of attempting to gain information through deceptive emails?
1. Hashing
2. Biometrics
3. Phishing
4. Encryption
After connecting a laptop to an external monitor, no display is detected and the monitor goes into sleep mode. Which of the following should be attempted FIRST to correct the problem? (Select TWO).
1. Change the input mode on the monitor
2. Reboot the operating system
3. Reload the display adapter drivers
4. Toggle the display using the keyboard shortcut
5. Verify network connectivity
A technician has been dispatched to a customer site to diagnose an issue where the computer turns off intermittently. Upon arriving at the site, the technician detects a smoke smell coming from the computer. Which of the following is the BEST solution?
1. Power down the system and replace the CPU.
2. Power down the system and replace the power supply.
3. Install an additional case fan for proper ventilation.
4. Remove the side panel for proper ventilation.
A technician has installed several new devices on a computer. The computer no longer boots properly, and
the technician needs to determine which device driver may be causing the issue. Which of the following allows the operating system to run in a limited capacity with minimal device drivers loaded?
1. Last known good configuration
2. Recovery console
3. Power shell
4. Safe mode
Which of the following can be achieved with Group Policy to help with workstation security measures?
1. BitLocker password
2. Complexity requirements
3. BIOS password
4. Wake on LAN
Slow system performance may be caused by which of the following?
1. Faulty firewall
2. Viruses
3. Second hard drive
4. Outdated BIOS
Which of the following can enable a technician to remove a virus that prevents users from updating their antivirus software?
1. Recovery console
2. REGEDIT
3. Safe mode
4. MSCONFIG
A technician notices that a computer is making a loud clicking noise but continues to run. System speed is barely affected, but they cannot access certain drives. These are the symptoms of which of the following?
1. Failing second hard drive
2. Failing system hard drive
3. Bad CMOS chip
4. Bad CPU fan
Which of the following is the BEST way to get rid of dead pixels on a laptop screen?
1. Replace the inverter
2. Replace the back bezel
3. Replace back light
4. Replace the LCD
A technician works for a company that uses an application to track licensing information. The application runs in the background on the Windows 7 computers. A technician receives a call stating that the licensing tracking software is not running. Which of the following should the technician perform to ensure that the application is always running?
1. Keep Windows updated with the latest patches
2. Run the application in compatibility mode
3. Set the service to automatically start
4. Install application in Windows XP mode
Which of the following operating systems has a 64-bit version?
1. Windows XP Home
2. Windows XP Media Center
3. Windows 7 Starter
4. Windows XP Professional
A user contacts a PC technician and states that their computer is not functioning properly. The technician logs into the PC and tries to run the antivirus application on the PC, but gets an access denied error. The technician also tries to run a System Restore and gets the same error. Which of the following steps should the technician perform?
1. Boot into safe mode and run antivirus software.
2. Replace the PC hard drive then rerun antivirus application.
3. Reformat the hard drive and reinstall the operating system.
4. Install a new antivirus application, perform all updates, then run software.
A technician has just finished installing and configuring a SOHO wireless network for a client. To ensure that unauthorized users cannot make changes to the router, which of the following should the techniciando?
1. Set wireless encryption to WPA2
2. Enable MAC filtering
3. Change default usernames and passwords
4. Disable port forwarding
A company suspects that there are unauthorized users connecting to their wireless router. The SSID broadcast is already turned off. Which of the following should the technician perform NEXT to increase security on the wireless router? (Select TWO).
1. Enable MAC filtering
2. Configure DHCP
3. Change the encryption key
4. Disable the DNS port
5. Configure port forwarding
A company is using a software application that remotely deploys applications over the network. A technician
receives a call that one of the computers did not get the new application because the computer was in power-save mode. Which of the following network settings would prevent this issue in the future?
1. Drivers
2. Speed
3. Duplex
4. Wake-on-LAN
Which of the following settings MUST be configured in order to turn on a VoIP phone?
1. PoE
2. Flow control
3. VPN
4. Duplex speed
A user calls the helpdesk and states that they suddenly cannot connect to the Internet or any other network resources. The user is on a company network that uses DHCP. The technician runs IPCONFIG from the command prompt and the PC has an IP address of 0.0.0.0. Which of the following steps should the technician perform FIRST to troubleshoot this issue?
1. Check the network cable
2. Replace network card
3. Assign a static IP address
4. Reinstall the network drivers
A technician has installed the hardware for a SOHO wired network. Which of the following is the FIRSTstep to securing the network?
1. Enable MAC filtering
2. Change default usernames and passwords
3. Disable unused ports
4. Assign static IP addresses
A bank is upgrading some clerical users' PCs. Which of the following would be the MOST appropriate method for erasing the data on the old PCs?
1. Drive degauss
2. Standard format
3. Change the jumpers on the hard drive
4. Quick format
A laptop user reports that they cannot see the SSID or connect to their company's wireless network. Whichof the following should the technician try FIRST?
1. Check the wireless settings in the OS
2. Replace the internal wireless adapter
3. Check the wireless on/off switch
4. Check the signal strength
A user reports that the desktop PC shuts down 10 minutes after turning it on in the morning. When the technician moves the PC, it sounds like there are loose parts sliding around in the case. Which of the following is the MOST likely explanation for the PC shutting down?
1. The CMOS battery is bad.
2. A memory module has become unseated.
3. The heat sink retaining clip has broken loose.
4. The hard drive cable has become unseated.
A user reports that the PC is not working. After questioning the user, the technician believes the problem is a bad memory module. Which of the following is the NEXT step the technician should take?
1. Document findings, actions, and outcomes
2. Test the theory by replacing the motherboard
3. Test the theory by running memory diagnostic software
4. Verify the system is working correctly
A technician is diagnosing a PC running Windows 7 which has been affected with an "NTLDR is missing" error message. Which of the following command line tools would BEST resolve the problem?
1. Fixboot
2. CHKDSK
3. Scandisk
4. DEFRAG
A user reports that people are receiving emails from their account that the user never sent. Which of the following security measures would BEST resolve the problem?
1. Check the startup list on the PC for malicious entries.
2. Change the account password.
3. Upgrade the email client to a newer version.
4. Install a more expensive spam filter.
A technician is repairing a workstation that exhibits random reboots at odd times of the day. Which of the following should be performed FIRST when troubleshooting the issue? (Select TWO).
1. Check the PSU integrity
2. Check the CMOS battery
3. Check the video card integrity
4. Check the memory integrity
5. Check the optical drive integrity
While using an application on a Windows XP desktop PC, a BSOD appears. Which of the following should the technician select upon reboot to troubleshoot this issue?
1. Boot to safe mode
2. Boot to last known good configuration
3. Boot to another OS on a second partition
4. Boot normally
A user powers on their Windows XP PC. The POST runs and the message "NTLDR is missing" appears. Which of the following should the technician do to troubleshoot this problem?
1. Run FDISK
2. Run SCANDISK
3. Run CHKDSK /F
4. Run FIXMBR
A user states that their old Windows XP notebook loses time when they power it off. Which of the following items would address this problem?
1. Remove any over clocking settings in the BIOS.
2. Replace the CMOS battery.
3. Replace the main battery with a larger power battery.
4. Update the BIOS to new revision.
A technician would like to map a network drive. Which of the following indicates the correct path for mapping a network drive?
1. \\share\servername
2. \\username\servername
3. \\password\share
4. \\servername\share
Which of the following is the MINIMUM account required to install most programs on Windows XP?
1. Power user
2. Administrator
3. Standard user
4. Guest
Which of the following user accounts should be disabled to adhere to security best practices?
1. Standard user
2. Guest
3. Administrator
4. Power user
When configuring user accounts, which of the following should a technician perform?
1. Make all users local administrators
2. Assign the minimum required access to the users to enable them to do required work
3. Make all users standard users
4. Assign the maximum required access to the users
A technician needs to rebuild a computer that had a virus. Which of the following data destruction methods should be used to ensure the virus has been successfully erased before reinstalling the operating system, programs, and all user data?
1. Standard format
2. Low level format
3. Shredder
4. Degaussing tool
Which of the following procedures needs to be done FIRST in order to modify system files and folders in Windows XP?
1. Add command line options /s /v to Windows XP setup.exe file prior operating system installation.
2. The system files and folders must be moved to another partition.
3. Change the default settings in Folder options.
4. Clear Read-Only restrictions in system files and folders properties.
A technician is troubleshooting a computer which is making a loud clicking noise and not booting. Which of the following parts MOST likely needs to be replaced?
1. CD-DVD drive
2. Hard drive
3. Memory sticks
4. Motherboard
A technician needs to free up hard drive space by emptying the recycle bin, deleting temporary files, and compressing old files. Which of the following utilities will allow the technician to accomplish this simultaneously?
1. System Configuration
2. Performance Management
3. Disk Defragmenter
4. Disk Cleanup
A technician needs to uninstall some software from a Windows XP computer. Which of the following utilities is unique to Windows XP?
1. Add / Remove Programs
2. Programs and Features
3. Programs
4. Uninstall a Program
A user states when they press certain letters on their laptop's keyboard, a number is displayed on the screen. Which of the following can the technician perform to resolve this issue?
1. Change the character mapping
2. Turn off number lock
3. Replace the keyboard
4. Update the keyboard drivers
A contractor needs to destroy several drives containing confidential information so that they can never be used again. Which of the following destruction methods would BEST accomplish this task?
1. Overwrite the hard drives.
2. Drill into the hard drives.
3. Degauss the hard drives.
4. Sanitize the hard drives.
A customer purchases a new 802.11n router for their home. They connect it to their current 801.11g devices, as well as their new laptop. Even though the laptop has a built-in 802.11n antenna, they are not noticing any speed increase. Which of the following is the MOST likely cause?
1. The laptop is not close enough to the router.
2. The router should be set to "G-Only".
3. The router is broadcasting in Mixed Mode.
4. The laptop needs a dedicated access point.
Which of the following home computer synchronization methods are possible with an iOS device? (Select TWO).
1. Infrared
2. USB
3. FireWire
4. Wi-Fi
5. Parallel
A technician has a computer locked in a cabinet in the office that shares a printer and some files. The computer must remain on. Which of the following Control Panel options would be used to control the users that are able to shut the computer down?
1. Power options
2. Security center
3. Local security policy
4. System
A technician has 50 identical computers that need to be upgraded to the Windows 7 OS, and are capable of booting from the network. They are running a Gigabit network with a Windows deployment server. Which of the following will be the BEST to use in this scenario?
1. UEFI
2. Windows 7 DVD
3. PXE
4. USB flash
A customer states that another technician just removed some viruses and now they are not able to connect
to websites such as Windows Update, but are able to connect to others. Which of the following is the MOST likely cause of the issue?
1. NIC driver is damaged
2. Not all viruses have been fixed
3. Internet Explorer cache is full
4. Host file has been manipulated
A technician receives an error every time a workstation boots up. The technician needs to find out what process is responsible for the error. Which of the following utilities would be used FIRST?
1. System Control Panel
2. Task Manager
3. Event Viewer
4. MSCONFIG
A technician installs a new SOHO wireless router to replace a failed router and users report connectivity issues and IP errors. Which of the following is the MOST likely cause?
1. Their server has gone down
2. There are too many static IP addresses on the network
3. The new router's firewall is malfunctioning
4. Users need to refresh their IP configuration
A technician installs a new video card for a customer on a desktop PC. The technician powers on the PC and does not get video. Which of the following steps should the technician perform FIRST to troubleshoot
this issue?
1. Flash the BIOS
2. Research the problem on the Internet
3. Reseat the video card
4. Replace the video card
A technician is tasked with changing the account lockout threshold to 30 minutes in Windows 7. Which of the following should the technician use to accomplish this task?
1. User Access Control
2. Windows Security Center
3. Local Security Policy
4. Users and Groups
A technician is creating an image that will be used to deploy Windows 7 to 100 PCs. Which of the following
tools should be used to accomplish this
1. SYSPREP
2. Windows 7 Advisor
3. CHKDSK
4. DISKPART
A technician is having boot issues with a newly built PC, and notices the following jumper configurations for each PATA devicE.
- HARD DRIVE.MASTER
- OPTICAL DRIVE.CABLE SELECT
Which of the following jumper configurations should be used instead?
1. HDD.Cable Select; Optical DrivE.Master
2. HDD.Cable Select; Optical DrivE.Cable Select
3. HDD.Slave; Optical DrivE.Slave
4. HDD.Master; Optical DrivE.Master
A computer is showing the "No boot device found" message even though a technician has verified that the hard drive is set as Device 1 in the BIOS boot order. Which of the following causes is MOST likely at play?
1. A 40-pin cable was used instead of an 80-pin cable to connect the HDD.
2. The hard drive is disconnected.
3. The hard drive has corrupted sectors and needs a CHKDSK scan.
4. Both PATA devices are incorrectly set to the master jumper setting.
A technician is troubleshooting a RAID 6 array on a high end CAD/CAM workstation. Two disk drives have their fault lights on. Which of the following is the BEST action for the technician to perform when fixing this problem?
1. Replace the failed drives and verify the RAID rebuilds completely.
2. Reseat the drives, backup the data, and then replace them.
3. Reseat the drives and monitor the RAID status over a few days.
4. Replace the failed drives and restore the data from a known good backup.
Which of the following options is MOST likely active on a network of three workstations, running Windows 7
Home Edition x64, to enable File and Print sharing?
1. HomeGroup
2. Active Directory
3. WorkGroup
4. Domain Setup
A customer on the phone is getting a `page cannot be displayed' error when typing www.irishwebdesign.org Which of the following commands would a technician use FIRST to troubleshoot the issue?
1. PING
2. NET
3. NSLOOKUP
4. NETSTAT
An entry level network analyst calls and is not sure which Windows OS features to use to check for users who are currently logged on. Which of the following features would BEST assist this analyst?
1. Task Manager
2. MSCONFIG
3. Disk Management
4. Administrative Tools
A technician is not sure where to go to view hidden files on a Windows 7 PC. Which of the following Control Panel Utilities would assist the technician?
1. Windows Firewall
2. Security Center
3. Folder Options
4. Internet Options
Which of the following OS features is unique to Windows 7?
1. Action Center
2. Automatic Updates
3. Add/Remove Programs
4. Tablet PC Settings
A technician has a client's laptop that is randomly shutting down. Which of the following is the FIRST step of the troubleshooting theory that the technician will perform to resolve the laptop's issue?
1. Document finding, actions, and outcomes
2. Identify the problem
3. Establish a theory
4. Establish a plan of action to resolve the problem
A technician has finished fixing a computer that has been experiencing problems and has verified the system is fully functional. Which of the following is the NEXT step of the troubleshooting theory the technician should perform?
1. Document findings, actions, and outcomes
2. Establish a plan of action to resolve the problem
3. Establish a theory
4. Test the theory to determine the cause
A customer calls and states the new plasma display they just received has yellow spots all over the screen. Which of the following is the MOST likely cause of this issue?
1. Using wrong video connector
2. Dead pixels
3. Dropped in shipping
4. Incorrect installation
A customer calls and states they recently changed locations and now when they open several applications on their computer they are getting low virtual memory errors. Which of following is the MOST likely cause of this issue?
1. Graphics card is loose
2. CPU is damaged
3. Hard drive is damaged
4. RAM has come loose
A customer recently installed an updated version of a piece of software and now they are reporting that when they open a file from their desktop that uses the software the old version opens. Which of the following would resolve this issue with the LEAST amount of effort?
1. Change the file association for that extension
2. Reinstall old version of software
3. Instruct customer to open the new version and use the open menu to open files
4. Reinstall the updated version of software
Which of the following utilities will display a listing of active IP ports on the computer being tested?
1. NETSTAT
2. PING
3. IPCONFIG
4. TRACERT
Which of the following commands may be used on a computer, running Windows 7, to stop a single process from the command line?
1. ERASE
2. KILL
3. SHUTDOWN
4. DEL
A technician is installing a wireless router at a new location. When securing a SOHO wireless router, the password should be:
1. changed to match the company name.
2. written down and posted near the router.
3. set to the factory default.
4. strong and stored in a safe location.