Pinguis Web Design

Pinguis Website Design supplied 100 ComPTIA questions and answers

 
  1. A technician is installing a new laser printer on a workstation that has Windows 7 Professional x86 installed.
    Which type of printer driver is needed to complete the installation?
    1.   16-bit
    2.   32-bit
    3.   64-bit
    4.   86-bit
  2. A user notices the print quality of a department laser printer is poor. Which of the following items should a technician do FIRST to fix this issue?
    1.   Remove and clean the fuser assembly with an alcohol based cleaner.
    2.   Install a maintenance kit and reset all page counts to zero.
    3.   Check the manufacturer's recommendations for maintaining the printer.
    4.   Clean the paper path with a damp cloth and canned air to remove any debris.
  3. A technician has performed preventative maintenance on a laser printer. This involved replacement of
    rollers, fuser, and debris removal. Which of the following should be verified before placing the printer to online status?
    1.   Maintenance page count should be set to zero.
    2.   The printer must be powered off and on to check for bad fans.
    3.   The printer total and fuser page counters should be zeroed.
    4.   The maintenance and total counters must be decreased.
  4. A user states that a heavily used laser printer is jamming paper and the print quality is poor. Which of the following items would address the problem?
    1.   Replace toner cartridge
    2.   Maintenance kit
    3.   Fuser assembly
    4.   Clean paper path
  5. Before installing a new expansion card, which of the following should a technician consider? (Select TWO)
    1.   CPU type
    2.   Free hard drive space
    3.   Power supply wattage
    4.   Amount of RAM
    5.   Bus type
  6. A technician wants to install a printer to use port LPT1, but the computer does not currently have such a
    port. Which of the following expansion cards should the technician install and configure to create an LPT1 port?
    1.   Serial
    2.   Video
    3.   Audio
    4.   Parallel
  7. A technician wants to have a RAID array in a server with two hard drives where one drive can fail, and the
    server will still work without having to take it offline for repair. Which of the following RAID levels should the technician use?
    1.   RAID 0
    2.   RAID 1
    3.   RAID 3
    4.   RAID 5
  8. A user wants to convert their current computer into an audio/video editing workstation by upgrading
    components. They want to start by upgrading the hard drive. Which of the following hard drives should be chosen to maximize read/write speed?
    1.   Solid state
    2.   15,000 rpm SATA
    3.   7,200 rpm IDE
    4.   USB flash
  9. A user wants to replace their 17" CRT monitor with the thinnest possible 17" monitor available. Which of the following monitors should the user purchase?
    1.   LCD
    2.   DLP
    3.   HDMI
    4.   Plasma
  10. Which of the following peripheral devices MUST be calibrated before using?
    1.   Touchscreen
    2.   KVM
    3.   Joystick
    4.   Printer
  11. Which of the following wireless encryption types is the MOST secure?
    1.   TKIP
    2.   AES256
    3.   WPA2
    4.   WEP
  12. A technician has recently purchased a maintenance kit to be installed in a laser printer. Which of the following will be included in the maintenance kit?
    1.   Pickup rollers
    2.   Paper tray
    3.   Toner
    4.   Compressed air
  13. A technician needs to replace a desktop computer's power supply. Which of the following should the technician do FIRST?
    1.   Check for environmental concerns
    2.   Review local regulations for disposal procedures
    3.   Read MSDS documentation
    4.   Remove watch and all jewellery
  14. A technician observes another technician trying to steal a company laptop. Which of the following should the first technician do NEXT?
    1.   Confront the technician stealing the laptop
    2.   Preserve the laptop for evidence
    3.   Report through proper channels
    4.   Document the incident
  15. A faster CPU has been installed on a desktop PC. During the initial boot an "Unknown Type of Processor" error message is received on the screen. Which of the following MOST likely needs to be done in order for the CPU to be recognized by the system correctly?
    1.   The system needs the latest version of BIOS firmware.
    2.   The CPU needs to be reseated on the motherboard.
    3.   The system needs the latest CPU drivers installed.
    4.   The system needs a new CPU fan and heatsink.
  16. Which of the following MOST likely can be installed on CNR expansion slot?
    1.   CPU
    2.   RAM
    3.   Modem
    4.   Video Adapter
  17. A user needs a new gaming computer which can be both fast and quiet. Which of the following should MOST likely be installed to meet the user's requirements?
    1.   Liquid-based cooling system
    2.   Passive cooling system
    3.   Thermal paste
    4.   Low RPM fans
  18. Which of the following should a technician do NEXT, if the laptop's internal speakers do not work, after replacing the motherboard due to a video issue?
    1.   Update the video drivers
    2.   Replace the speakers
    3.   Check the speaker's connection to the motherboard
    4.   Verify that the speakers are compatible with the replacement motherboard
  19. A user is trying to connect a smartphone to a laptop via Bluetooth. The smartphone cannot find any Bluetooth devices in range. Which of the following is the MOST likely reason that the laptop is not visible to any Bluetooth devices?
    1.   The Bluetooth SSID on the laptop is disabled.
    2.   The Bluetooth discovery setting on the laptop is set to off.
    3.   The Bluetooth SSID on the smartphone is disabled.
    4.   The Bluetooth discovery setting on the smartphone is set to off.
  20. Which of the following is the MAIN purpose of cleaning the printer during the imaging process?
    1.   It prolongs the toner cartridges lifecycle
    2.   It takes off any residual toner left after development
    3.   It keeps the printer clean and prolongs its usable life
    4.   It increases the speed of the print process
  21. Which of the following are the MOST common speeds for desktop IDE hard drives? (Select TWO)
    1.   5400 rpm
    2.   7200 rpm
    3.   9800 rpm
    4.   10,000 rpm
    5.   15,000 rpm
  22. Which of the following is MOST critical when installing a new processor in an existing system?
    1.   Thermal paste
    2.   Fans
    3.   Speeds
    4.   Heatsink
  23. Which of the following are examples of output devices? (Select TWO)
    1.   Biometric devices
    2.   MIDI enabled devices
    3.   Printers
    4.   Game pads
    5.   Display devices
  24. Which of the following encryption types is the MOST secure for wireless networking?
    1.   WEP
    2.   AES
    3.   TKIP
    4.   WPA
  25. A client wants to take their old VCR tapes and put them on a DVD. Which of the following expansion cards would need to be installed in a computer to perform this task?
    1.   TV tuner
    2.   Video graphics
    3.   Sound
    4.   Video capture
  26. Which of the following 802.11 standards has the MAXIMUM throughput of 54 Mbps and uses 5.0 GHz frequency range?
    1.   A
    2.   B
    3.   G
    4.   N
  27. Which of the following is the FIRST thing a technician should do before putting their hand inside a computer case?
    1.   Acquire the appropriate tools that are going to be used.
    2.   Remove loose jewellery.
    3.   Put on an ESD strap.
    4.   Refer to manufacturer documentation.
  28. Which of the following socket types is for an Intel CPU?
    1.   F
    2.   940
    3.   AM3
    4.   1156
  29. Which of the following socket types is for an AMD CPU?
    1.   940
    2.   775
    3.   1155
    4.   1366
  30. Besides the CPU, which of the following components might have their own heatsink?
    1.   Audio card
    2.   RAID controller
    3.   Graphics card
    4.   Hard drive
  31. A manager calls with an urgent issue and needs their machine fixed as soon as possible. The technician arrives and the office is empty, however there are several confidential papers on the desk. Which of the following should the technician do NEXT?
    1.   Wait for the manager to return to clear the papers.
    2.   Move the papers and then begin work on the machine.
    3.   Leave the work area and return at a later time.
    4.   Begin work on the manager's machine immediately.
  32. A customer calls to say the network printer is printing out random characters when sending a job to the printer. Which of the following is the MOST likely cause?
    1.   Crosstalk is occurring on the LAN cable
    2.   The client's PC needs to be rebooted
    3.   The printer drivers are corrupted
    4.   The RAM on the printer is failing
  33. The wattage rating is determined by which of the following? (Select TWO)
    1.   Amperage
    2.   Resistance
    3.   Capacitance
    4.   Voltage
    5.   Current
  34. A CAD/CAM user requires faster onscreen refresh rates. Which of the following slots allows for faster graphic performance?
    1.   AGP
    2.   AGP x8
    3.   PCIe
    4.   PCI
  35. A company recently installed a new network printer for 25 users in the marketing department. Some users are reporting they cannot print to this printer after they have connected to it but there are no errors on the printer itself. Which of the following is the MOST likely cause of the issue?
    1.   Too many users are connected to the network printer
    2.   The printer does not have enough memory
    3.   The printer driver does not support all operating systems
    4.   Some users are printing with the wrong paper size
  36. A customer, who continually moves around the office on a daily basis, calls to ask for the best way to add
    USB ports to their laptop while making it as convenient to use an external display. Which of the following would meet the user's requirements?
    1.   Docking station
    2.   Self powered USB hub
    3.   KVM switch
    4.   Non-powered USB hub
  37. Which of the following display types provides very thin displays by using charged transistors for backlighting?
    1.   LCD
    2.   LED
    3.   Plasma
    4.   CRT
  38. Which of the following prevents static discharge from damaging sensitive computer components?
    1.   MSDS
    2.   Cooling fans
    3.   ESD mat
    4.   Liquid cooling system
  39. A technician encounters prohibited materials on a computer located in a common area that is used by several employees. Which of the following should be done FIRST?
    1.   Remove the item from the computer
    2.   Show to others so they can be a witness
    3.   Copy the item to an external website
    4.   Report the incident to management
  40. A company has upgraded their printers and no longer has any impact printers. Which of the following items should be removed from their maintenance inventory?
    1.   Ink cartridges
    2.   Fusers
    3.   Printer ribbons
    4.   Toner cartridges
  41. A technician is preparing to install a new wireless printer for use in an environment with several wireless networks installed. Which will be used to determine the wireless network that the printer will be available from?
    1.   DNS
    2.   SSID
    3.   WPA
    4.   VPN
  42. Which of the following enhances the quality of a display?
    1.   Inverter
    2.   Backlight
    3.   VGA cable
    4.   Bezel
  43. Which of the following RAM modules has a PC rating of 10600?
    1.   DDR
    2.   SDRAM
    3.   DDR3
    4.   DDR2
  44. Which of the following types of RAM is typically used to improve reliability?
    1.   Double sided
    2.   ECC
    3.   SODIMM
    4.   RDRAM
  45. Which of the following uses Intel's core i CPUs? (Select TWO)
    1.   F
    2.   1366
    3.   775
    4.   1155
    5.   AM3
  46. Which of the following are types of front panel connectors? (Select TWO)
    1.   BNC
    2.   VGA
    3.   AC 97
    4.   PCIe
    5.   IEE 1394
  47. Which of the following drives requires the use of jumpers? (Select TWO)
    1.   USB
    2.   SATA
    3.   IDE
    4.   eSATA
    5.   SCSI
  48. Which of the following hard drives has the BEST shock resistance?
    1.   IDE
    2.   NAS
    3.   SATA
    4.   SSD
  49. Which of the following RAID configurations uses mirroring AND striping at the same time?
    1.   RAID 0
    2.   RAID 1
    3.   RAID 5
    4.   RAID 10
  50. An IDE hard drive can have a MAXIMUM transfer rate of:
    1.   54 Mbps.
    2.   100 Mbps.
    3.   133 Mbps.
    4.   160 Mbps.
  51. The maximum transfer rate of eSATA is:
    1.   1.5 Gbps.
    2.   2.0 Gbps.
    3.   3.0 Gbps.
    4.   6.0 Gbps.
  52. When a power supply does not meet minimum requirements for a motherboard, which of the following can happen?
    1.   Computer will not POST
    2.   Keyboard will not work
    3.   The monitor will not power on
    4.   Mouse cursor will jump
  53. A user reports poor picture quality with a laptop connected to an LCD. Which of the following should the
    technician check FIRST for optimal picture quality?
    1.   Native resolution
    2.   Standard refresh rate
    3.   Minimum brightness
    4.   Maximum brightness
  54. Older video cards used S-video to output to a TV. This standard has been replaced by:
    1.   component
    2.   Ethernet
    3.   coaxial
    4.   HDMI
  55. IEEE 1394 has a maximum transfer rate of:
    1.   400 Mbps.
    2.   480 Mbps.
    3.   800 Mbps
    4.   1024 Mbps.
  56. A customer asked the technician to upgrade the RAM in a laptop. Upon inspection of the RAM bay, the technician only found one RAM slot, however the laptop is specified to have two. Where would the other memory slot be typically located?
    1.   Inside the display bezel
    2.   Second hard drive bay
    3.   Above the PC card slot
    4.   Under the keyboard
  57. Which of the following typically cannot be upgraded in a laptop?
    1.   Video card
    2.   Hard drive
    3.   RAM
    4.   Wireless card
  58. A user calls the helpdesk because a solution that was previously suggested by another technician did not solve the user's issue. Which of the following is the MOST appropriate response?
    1.   "Please hold while I transfer you to the previous technician, so a proper solution can be met."
    2.   "Please explain the issue and I will work to resolve it."
    3.   "My supervisor is the appropriate person to speak with about your issue."
    4.   "Let me help you to resolve this issue, since that technician does not know how to fix it."
  59. A user calls to report that a notice keeps appearing on their screen whenever they try to pull down video clips from a website. The notice says "This category is being blocked because it is streaming media. Please click continue to use your assigned quota time". The technician is aware that a new web filtering application was recently implemented which assigns a 120 minute quota on streaming media and a message appears allowing the user to continue. Which of the following is the BEST response for the technician to give the user?
    1.   "If you read the entire notice screen it clearly states that you should click continue. Did you read the
      entire notice?"
    2.   "Since video takes a large amount of bandwidth, management has implemented a policy to limit what
      each user can download and watch."
    3.   "A new application was introduced to help improve and manage the network. The video should appear
      once you select continue on the message."
    4.   "Are these video clips work related? What specific website are you trying to download the videos from?"
  60. A user has been having difficulty with their PC. Which of the following is the BEST response a technician
    should give when a user asks for the definition of a particular bluescreen message?
    1.   "It is a message that informs the technician of what hardware needs to be replaced."
    2.   "A bluescreen message is just another name for an error."
    3.   "It is difficult to know what is wrong without accessing the Microsoft Knowledge Base."
    4.   "It is a complex message that is very difficult to explain to those who are not familiar with computers."
  61. Which of the following is the BEST method for a technician to use to overcome language barriers with a client?
    1.   Have the client reschedule with a different technician.
    2.   Ask to get an interpreter to assist in the transaction.
    3.   Repeat the issues to the client for validation.
    4.   Use a language to language dictionary to help understand.
  62. A customer calls the help desk to report that their computer is making a strange loud noise. Which of the following should the technician do FIRST after arriving at the site?
    1.   Ask another technician who has worked with this computer previously to learn about any other prior
      issues.
    2.   Ask the customer open-ended questions to attempt to narrow down the issue, then repeat the issue to
      the customer for validation.
    3.   Ask the customer close-ended questions to attempt to narrow down the issue while not using technical
      jargon to avoid overwhelming the customer.
    4.   Run preliminary diagnostic tests to narrow down the issue and then ask the customer about any
      changes they have made to the computer.
  63. Which of the following is the FIRST step a technician should take to replace a network printer?
    1.   Unplug the network printer then notify users.
    2.   Notify all users before unplugging the printer.
    3.   Save all print jobs, replace the printer and print all saved files.
    4.   Save all print jobs, replace the printer and print all saved files.
  64. Which of the following describes the BEST course of action a technician should take when a user continuously calls with computer issues?
    1.   Put all other work orders on hold and assist the user with all their computer issues.
    2.   Have another technician take over support calls for this user.
    3.   Explain that the user needs to fill out a work order for the computer problems.
    4.   Ask the user to call another technician for more in-depth assistance.
  65. A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which
    of the following should be done to help the user?
    1.   Argue with the user about the repairs
    2.   Clarify the user's statements
    3.   Minimize the user's criticism
    4.   Defend the other technician
  66. Which of the following is the proper way to remove a PCMCIA card from a laptop running Windows XP?
    1.   Click on the safely remove hardware icon, stop the device, and remove the card
    2.   Push the eject button on the card slot
    3.   Grasp the card firmly and slowly pull it from the slot on the laptop
    4.   In the Control Panel, stop the device service, and then remove the card
  67. Which of the following components would MOST likely be utilized in a virtualization server? (Select TWO)
    1.   Maximum memory
    2.   High-end sound card
    3.   High-end video card
    4.   Dual-rail 1000w PSU
    5.   Quad core CPU
  68. On a new laptop, where are the reception ends of 802.11x wireless cabling routed?
    1.   In a symmetrical loop around the battery
    2.   Up through the bezel of the display
    3.   Up through the inverter of the laptop
    4.   Under the palm rest, closest to the touchpad
  69. Which of the following laptop hardware components requires a re-soldering process in order to replace properly?
    1.   Mini PCIe wireless card
    2.   Memory chip
    3.   DC jack
    4.   Li-Ion battery
  70. A company would post official MSDS documentation for which of the following purposes?
    1.   Chain of custody information in the event of a digital breach
    2.   Escape plan information in the event of a building emergency
    3.   Guidance on proper disposal and handling of chemicals
    4.   Guidance on proper disposal and handling of sensitive documents
  71. Before beginning repair work on a PC, which of the following is the FIRST step?
    1.   Install an uninterruptible power supply (UPS).
    2.   Disconnect power from the PC.
    3.   Put on an ESD strap.
    4.   Install a surge protector.
  72. Which of the following activities should a technician avoid when working onsite with a customer?
    1.   Taking personal phone calls related to other jobs
    2.   Discussing options for the repair with the customer
    3.   Discussing symptoms of the situation with the customer
    4.   Documenting all changes and important information
  73. Which of the following is a laptop monitor technology that uses a backlight to produce an image on the screen?
    1.   OLED
    2.   Plasma
    3.   LED
    4.   LCD
  74. Which of the following displays has the HIGHEST hertz frequency?
    1.   Plasma
    2.   LED
    3.   DLP
    4.   LCD
  75. A technician is working on a multi-part form printer. The first page of each form has light print while the
    remaining form parts are legible. Which of the following is the FIRST procedure the technician should perform?
    1.   Clean the print path
    2.   Lubricate the print head
    3.   Change the ribbon
    4.   Replace the print head
  76. Which of the following technologies is MOST susceptible to image burn-in?
    1.   CRT
    2.   DLP
    3.   LED
    4.   LCD
  77. Which of the following, working in tandem, are used in an LCD panel to produce an image on the screen?
    (Select TWO).
    1.   Inverter module
    2.   Cache module
    3.   Video processor
    4.   Video chipset
    5.   Backlight
  78. A small wired Windows workgroup needs a printing solution that all users can print to quickly and is always available. Which of the following solutions meets these requirements?
    1.   An inkjet printer connected by 802.11n.
    2.   A USB 2.0 printer connected to the administrator's PC.
    3.   A serial printer connected to the administrator's PC.
    4.   A laser printer with an internal 10/100 print server.
  79. A technician installs a CD-RW drive into a desktop computer. The computer sees the drive as a CD-ROM
    drive, not a CD-RW. Which of the following should the technician do NEXT?
    1.   Reboot the computer
    2.   Remove the drive and reinstall
    3.   Install the device driver
    4.   Install the device driver
  80. Which of the following ports on the back of a computer can a device with an RS-232 connector plug into?
    1.   Serial
    2.   Parallel
    3.   DVI
    4.   VGA
  81. A technician is installing a new power supply into a computer. One of the power supply connectors that the
    technician needs to connect to the motherboard is square and contains 4-pins. This connector is known as which of the following?
    1.   SATA
    2.   Molex
    3.   IDE
    4.   ATX
  82. In a laser printer, which of the following components grabs the paper from the tray?
    1.   Pickup roller
    2.   Transfer roller
    3.   Fuser assembly
    4.   Imaging drum
  83. Which of the following wired printers will require a static IP address to be assigned as part of the installation process?
    1.   Parallel
    2.   Ethernet
    3.   Serial
    4.   USB
  84. A computer's case fan protects against which of the following environmental concerns?
    1.   Static
    2.   Heat
    3.   Brown out
    4.   Humidity
  85. Which of the following expansion cards would a technician MOST likely install to allow a user to record a television program?
    1.   FireWire
    2.   Wireless
    3.   Sound
    4.   Video capture
  86. A technician replacing a CRT monitor and the battery inside of a UPS wishes to dispose of the replaced
    hardware. Which of the following should the technician do to BEST ensure proper disposal?
    1.   Store equipment in IT inventory.
    2.   Take equipment home for personal usage.
    3.   Follow local government regulations for disposal.
    4.   Place trash stickers on items and throw in dumpster.
  87. Which of the following panel types consumes the MOST power?
    1.   Plasma
    2.   LCD
    3.   LED with no backlight
    4.   LED with backlight
  88. Which of the following is set in the BIOS when the user is prompted to enter their password every time the laptop powers on?
    1.   Power User access
    2.   User access
    3.   Administrator access
    4.   User Profile access
  89. A technician has installed a new CPU fan into a computer. The fan is working fine and the CPU is not overheating, but the monitoring tab does not show the option to control the current RPM of the CPU fan. Which of the following components is MOST likely the cause of the issue?
    1.   The replacement fan cable has a 3-pin header.
    2.   The replacement fan is defective.
    3.   The replacement fan cable has a 4-pin header.
    4.   The BIOS firmware needs to be updated.
  90. Which of the following is the BEST method to reset the system BIOS on the motherboard to default settings if the reset jumpers are not available on PCB?
    1.   Remove the CPU from the motherboard for 5 seconds
    2.   Disconnect the AC power cable from the back of the computer for 5 seconds.
    3.   Disconnect 24-pin and 4-pin power cables from the motherboard for 5 seconds.
    4.   Remove the CMOS battery for 5 seconds.
  91. Which of the following RAM types is used if it is labeled as 4 GB PC-1333?
    1.   RAMBUS
    2.   DDR3
    3.   DDR2
    4.   DDR
  92. A technician has built a custom computer with dual monitors, and a large fast hard drive. Which of the following computers did the technician MOST likely build?
    1.   Thick client
    2.   Audio/Video editing workstation
    3.   Gaming PC
    4.   Virtualization workstation
  93. Which of the following in the BIOS would need to be enabled for BitLocker to work?
    1.   EPP
    2.   TPM
    3.   PXE
    4.   AHCI
  94. Which of the following would be used to help protect against brown outs, power surges, and blackouts?
    1.   ESD mats
    2.   Surge suppressor
    3.   Battery backup
    4.   Redundant power supply
  95. A user is suspected of engaging in prohibited activity on their workstation. Which of the following should be done FIRST?
    1.   Inform a supervisor or management.
    2.   Disable network access for the user.
    3.   Search the workstation for evidence.
    4.   Call the authorities to question the user.
  96. Which of the following cleaning methods is BEST for sensitive computer circuitry?
    1.   Dry lint-free cloth
    2.   Vinegar and water solution
    3.   Shop vacuum
    4.   Compressed air
  97. A network card was purchased without documentation or driver discs. Which of the following is the BEST way to install it into a newly built machine?
    1.   Download and install the drivers
    2.   Burn drivers to disc and install
    3.   Copy drivers to flash drive and install
    4.   Purchase the disc online and install
  98. Which of the following methods would cool a CPU with the LEAST potential for moving parts to break?
    1.   Liquid cooling
    2.   40 mm fan
    3.   Heatsink
    4.   Ventilation slats
  99. When configuring a retail cash register, which of the following peripheral devices would MOST likely need to be installed? (Select TWO)
    1.   Optical mouse
    2.   Handheld digitizer
    3.   Barcode reader
    4.   Touch screen
    5.   Flatbed scanner
  100. In order for a memory module to fit in a laptop, it should have which of the following?
    1.   100 pins
    2.   144 pins
    3.   168 pins
    4.   184 pins